Accessible Customer Service Plan


Providing Goods and Services to People with Disabilities


Custom Colour Imaging is committed to excellence in serving all customers including people with disabilities.


Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.


Communication

We will communicate with people with disabilities in ways that take into account their disability.


Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.


Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees will not be charged for support persons


Notice of temporary disruption


In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Wheel chair access, print viewing or inspection, access to payment terminals, Custom Colur Imaging will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at Lobby, 4455 Chesswood Drive, Toronto, ON M3J 2C2


Training


Custom Colour Imaging will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained: Customer Service Staff, Production Management, Colour Correction and Digital Imaging Staff.

This training will be provided to staff 2-weeks after hiring.

 

Training will include:

-An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.

-Custom Colour Imaging ’s plan related to the customer service standard.

-How to interact and communicate with people with various types of disabilities.

-How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

-How to use the Assistance in entry, Access to print viewing and or inspection terminals, Access to payment processing terminals.

-What to do if a person with a disability is having difficulty in accessing Custom Colour Labs Inc. ’s goods and services.


Feedback process


Customers who wish to provide feedback on the way Custom Colour Labs Inc. provides goods and services to people with disabilities can Email: info@ccimaging.com; walwyn@ccimaging.com or call 416-630-2020 and speak to Customer Service.

All feedback, including complaints, will be directed to Walwyn Hopman, CEO (Email: walwyn@ccimaging.com). Customers can expect to hear back in 3 days .


Notice of availability

 

Custom Colour Labs Inc. will notify the public that our policies are available upon request by posting on our website..


Modifications to this or other policies


Any policy of Custom Colour Labs Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.